Privacy Policy

1. Introduction

Welcome to ZONAPOP Ice Cream & Yoghurt ("ZONAPOP", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile application, website, and related services ("Services").

By creating an account or using our Services, you acknowledge that you have read and agreed to this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Account Login Credentials
• Profile Information (where applicable)

B. Payment Information

Payments are securely processed by trusted third-party payment providers. We do not store your debit or credit card information.

C. Usage Information

• Device Information
• IP Address
• Operating System
• Device Type
• Browser Information
• App Usage Statistics
• Transaction History
• Order History

D. Location Information

With your permission, we may collect your location to:

• Deliver your orders accurately
• Locate nearby stores
• Improve delivery efficiency
• Provide location-based services
• Enhance customer experience

3. How We Use Your Information

Your information may be used to:

• Process and fulfill orders
• Deliver products and services
• Process secure payments
• Create and manage your account
• Provide customer support
• Send order confirmations and delivery updates
• Improve our products and services
• Personalize your experience
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory obligations
• Send promotional offers and important service updates (where permitted)

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Payment Processing Providers
• Delivery Partners
• Cloud Hosting Providers
• Technology Service Providers
• Customer Support Providers
• Government or Regulatory Authorities when required by law
• Business Partners involved in delivering our Services

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our Services
• Process transactions
• Maintain business records
• Resolve disputes
• Enforce our agreements
• Comply with legal obligations

7. Children's Privacy

Our Services are intended for individuals aged 13 years and above. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon publication unless otherwise stated. The updated Effective Date will appear at the top of this page.

Your continued use of our Services constitutes acceptance of any revisions.

11. Contact Us